/FAQS
FAQS 2019-04-17T17:19:33+00:00

How does Saint Lombard work?

Saint Lombard offers high quality products for you and your family, Our Goal is to blend creativity and craftsmanship to create bags that will become stronger and more beautiful with time. Happy Shopping.

How and where do you get your bags ?

Each bag is carefully handmade just outside of Florence, Italy. We partner with Tuscan artisans who have been tanning and working leather the same way for centuries. Our bags are not produced, they are crafted. This dedication to exceptional materials and craftsmanship results in pieces that stand the test of time. Down to the smallest stitch, every bag is of the best possible quality.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

Are there any exchange rates?

All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How secure is my online order?

Saint Lombard adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.51 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I set my shipping address?

You need to enter your name, full address and your phone number, please make sure that you add the right information, you can rest assured that we use the highest industry standards to protect your personal information.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential.

What are the shipping times?

Due to high demand of our products, please allow 4-7 days for delivery. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at: [email protected]

When will my order ship?

Orders are usually processed and shipped within 1-3 days of purchase. We do our very best to get the product to you as soon as possible. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee is product delivery. Customer service is the backbone of our company.

I ordered multiple items, why did I receive only one?

Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items… hence we ship whichever item is ready. So don’t panic if you don’t receive all of your items at once. They will surely get to you.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days (14 days For Electronics) from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

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